Child Protective Services

To report abuse, neglect, or dependency of a child:

  • Always call 9-1-1 anytime there is an emergency situation with child or adult abuse or neglect.
  • During business hours (Monday-Friday from 8am - 5pm.), call Social Services at 910-798-3420
  • After business hours (5pm-8am) and on the weekends/holidays, call the NHC non-emergency number: 910-452-6120

The primary goal of Child Protective Services is to protect children from further maltreatment and to support and improve parental/caregiver abilities to assure a safe and nurturing home for each child.

 North Carolina Law requires that anyone who suspects that a child is being abused or neglected must report their concerns to the Department of Social Services, Child Protective Services.

  •  Anyone can make a report of child abuse and/or child neglect by calling, writing, or visiting the Child Protective Services Unit at the New Hanover County Department of Social Services. You can make a child abuse or neglect report 24 hours a day, 7 days a week.
    • The social worker taking your report will listen to your concerns and document all the information that is given. 
    • You do not have to have proof that a child is being abused or neglected, just a reasonable suspicion. 
    • Reporters of child abuse and neglect are protected by the law. 
    • Social workers are unable to release the name of the reporter to anyone unless ordered by the Court.
    • Although you can make a report anonymously, it is helpful to provide your name in case the social worker needs to follow up with you for additional information. 
  • It is helpful to have the following information when making a child protective services report:
    • Name, address, and age of the child/children
    • Name and address of the child's parents or caretakers
    • The child's condition, including any injuries or extent of the maltreatment
    • Any information about weapons in the home, alcohol, or drug abuse
    • Even if you do not have all of the above information, do not hesitate to make a report if you believe a child is being abused or neglected.