Customer Service Survey

2. First Name*
3. Last Name*
5. Email*
6. Phone
8. Parcel Number*
10. Parcel Street Address*
11. Parcel Address Line 2
13. Parcel Address City
14. Parcel Address ZIP Code
16. Which department did you visit or contact?*

    1. Payment Counter
    2. Information Center
    3. Collections
    4. Listings
    5. Land Records
    6. Appraisal
17. What was your primary method of contact with the department

    1. Email
    2. Phone
    3. Walk-In
19. Name of the representative with whom you spoke or emailed*
21. Were all of your concerns addressed?*

    1. Yes
    2. No
22. How satisfied were you with how the representative addressed your concerns?*

    1. Very Satisfied
    2. Satisfied
    3. Neutral
    4. Unsatisfied
    5. Very Unsatisfied
24. How satisfied are you with the results you received?*

    1. Very Satisfied
    2. Satisfied
    3. Neutral
    4. Unsatisfied
    5. Very Unsatisfied
25. How would you rate the overall customer service you received?*

    1. Excellent
    2. Very Good
    3. Average
    4. Fair
    5. Poor
27. The representative was professional.*

    1. Strongly Agree
    2. Somewhat Agree
    3. Agree
    4. Somewhat Disagree
    5. Disagree
    6. Strongly Disagree
28. The representative provided easy to understand information.*

    1. Strongly Agree
    2. Somewhat Agree
    3. Agree
    4. Somewhat Disagree
    5. Disagree
    6. Strongly Disagree
30. The representative was respectful.*

    1. Strongly Agree
    2. Somewhat Agree
    3. Agree
    4. Somewhat Disagree
    5. Disagree
    6. Strongly Disagree
31. The representative was courteous.*

    1. Strongly Agree
    2. Somewhat Agree
    3. Agree
    4. Somewhat Disagree
    5. Disagree
    6. Strongly Disagree
33. What did we do well?
35. What can we do to improve customer service?
37. How can we improve our website to better serve you?
39. Additional Comments or Suggestions
Leave This Blank:


41. 1. Receive an email copy of this form.
42. Email address

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43. Submit

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